Family Practice on the River 

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Family Practice on the River. What sets us apart?

What sets us apart at Family Practice on the River

October 26 2020 - By Patrick Butcher, Practice Manager

Recently I was asked this question: "Why should people come to your practice?” “What’s the draw for a new patient?” As I sit in my office on a rainy October day I started to write and answer the question, “Why us?”


A few things come to mind:


-First and foremost, we are proud to be in full compliance with all CDC and State of Maine guidelines for keeping our patients and staff safe. We are also fully equipped with enough PPE in the event we see an increase in Covid-19 cases this Fall/Winter.


-We are offering The Influenza Vaccine FLUBLOK Quadrivalent 2020/2021 Formula for your Flu Shot this season-one of the most comprehensive Flu Shots available. Learn more at www.drugs.com


-When you arrive for your visit, we will conduct a safety-review with you prior to entering the building. This only takes a couple of minutes but helps ensure we are all kept as safe as possible.


-If you do not have a mask, no worries, we will provide you with one.

-When you enter the practice, you will immediately be taken to an exam room that has been freshly disinfected. No waiting in a crowded lobby.


-Due to Covid-19, we have also been offering Telehealth for patients since the beginning of the outbreak and will continue to do so.


-In addition to Telehealth, we offer “in-person” office visits Monday-Thursday, so you have options.


-You will never come in for an appointment only to find out you are seeing a different provider. You will always get to see your provider (no waiting weeks or months to see your PCP either).


-You will always be able to see one of our providers either the same day or the next business day.


-Our providers try awfully hard NOT to rush you in and out. That is why we schedule 20 minutes for our regular visits (more than most providers) and 40 minutes for a new patient or a physical.


-We have an in-house billing specialist if you ever have any questions about bills or insurance.


-We love technology! We use an Electronic Healthcare Record System (EHR) for your records. We also text your next appointment information to your cell phone as well as send a reminder text the day before your appointment. We also have a terrific Facebook Page and Website chocked full of helpful information.


-And finally, a HUGE difference between us and most other practices is that your Personal Healthcare Information (PHI) stays protected right here! Our in-house billing specialist sends all your bills directly to your insurance company. Most practices (large and small) send your information electronically to companies outside of the U.S. to be processed and then back to the U.S. for final payment. This means your name, address, phone number, date of birth, e-mail address, insurance information, medical treatments, and medical diagnoses are electronically sent back and forth between the United States and foreign countries every time you are treated! We are not okay with this and doubt you are either-so we do not do it.


I hope the above information has been helpful to you. 


Whatever your preference is for a PCP, we have a great group of providers…………an MD, 2 Nurse Practitioners, and another Doctor joining us soon! We also have a Full-Time Counselor on board!


So, as I close, I truly wish good health, safety, and happiness for all.

We are stronger than we realize. 


We will get through this. All of this. Together.


Take Good Care 😊 - Patrick Butcher, Practice Manager

New Practice Procedures - COVID19 Safety Measures

May 27, 2020

As we re-open for face-to-face appointments, please be aware of our new health and safety measures.

  1. Call to book your appointment for a face-to-face or telehealth session. Please review your insurance and prescreening health questions with our team at that time.
  2. To minimize risk to our patients and staff, no visitors are allowed at this time. Please come to your appointment alone. The exception will be if you need physical assistance. Once in our care, we will ask the person assisting you to please wait in their vehicle. We will call them when you are ready to leave.
  3. Please call our office at (207) 502-7386 when you have arrived for your appointment. Do not come into our office or stand outside the door. A member of our team will let you know when to enter the office. When possible, we want you to be the only person in our waiting room area.
  4. A member of our clinical team will take your temperature and ask you several screening questions upon your arrival to your appointment.
  5. We ask that you wear a mask to your appointment. If you do not have a mask, a bandana or scarf is acceptable. Please cover your nose and mouth, and use the hand sanitizer provided in the office.
  6. Our rooms are routinely cleaned per CDC guidelines before and after each patient visit.
  7. When you check out, please make any payments with our team and you will be given instructions and an appointment for follow up care, as needed.

We look forward to serving you safely and efficiently. Please reach out to our team if you have any questions or concerns.


-The Family Practice on the River Team


Book your appointment today at 207-502-7386

Telehealth Services Available 

March 15, 2020

Telehealth services are now available for established patients via our online portal called DOXY.me. You will need to schedule your appointment with our team first by calling 207-502-7386. You will then be instructed on how to use the online portal for your specific appointment time.


You will need access to a smartphone, tablet, or desktop computer with internet access. Telephone appointments are also available for patients who do not have internet access.

Find out more about how to use DOXY here. 


Call to book your appointment today at 207-502-7386

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